TRINEC's engineering team is currently supporting and operating some of the largest Internet data centers in the Middle East in terms of servers and number of hosted services and applications based on Microsoft technologies.

Our team consists of the most highly motivated experts, educated using the latest trainings available and supplied with the most advanced field experience. TRINEC believes greatly in investing in the education and quality of its technical team in order to provide its customers with the best possible experience.

:: TRINEC Support
TRINEC offers an advanced 24/7 support provided by our certified engineers and based on the latest Customer Relationship Management (CRM) technology provided by PIVOTAL, the number one Microsoft CRM partner worldwide. This on-going support uses a state of the art call center and PIVOTAL CRM solution that enables support quality control, ticket generation and customer follow up on incident status.

Tickets can be triggered through 2 mediums: the Internet or the telephone, and in both cases, an efficient escalation procedure allows closure of tickets within an optimal period of time. Ticket generation, resolution and closure will be documented digitally. TRINEC provides online monitoring capability of ticket history to the customer's IT administrator and to its help desk in order to better analyze incidents and ameliorate preventive procedures.

:: The Added Value
Thus TRINEC provides you with a single point of contact for all your IT needs and delivers an added value by being a total solution provider. By offering expertise at all levels of IT, from infrastructure to application, and by being a single contact for all your IT needs, TRINEC's team dramatically enhances the availability of your systems and simplifies your IT department's task of coordinating input from multiple sources or suppliers in order to solve day to day issues.

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